Privacy Statement

At PLR Solutions Ltd we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

 

We will email you on behalf of manufacturers, for example, related product offers to those you have already purchased, but we will not pass any of your details to the manufacturer concerned.

 

We will give you the chance to refuse any marketing email that may be sent to you from us in the future.

The type of information we will collect includes:

 

·         Name

·         Address

·         Telephone numbers

·         Email address

·         Credit/debit card details

·         Miscellaneous marketing information

·         Products purchased

 

We will never ask for any sensitive information about you without your explicit consent.

 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us or viewing them in the Customer area on the website. If you find any details that are inaccurate you can either amend them on-line or email us and we will correct them promptly. The personal information which we hold will be held securely on our back-office database, access to which is restricted.

We may use technology to track patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your computer. You can usually modify your browser to prevent this happening. The information stored in the cookie is only used to identify you prior to registration on the site.

 

 

Terms and Conditions of Sale

The following terms and conditions apply to all transactions on www.plr-solutions.com The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
 
IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT AND IT IS ONLY AT THIS POINT THAT THE ITEMS WILL BE CHARGED TO YOUR CREDIT/DEBIT CARD.

We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/Warranty and Liability

Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products, it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer’s brochures and websites. Except where the Customer is dealing as a consumer (as defined in the unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statue, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer’s purpose Goods are not sold on a trial basis.

If you buy goods which nave no published specifications, it is your responsibility to establish the suitability of the goods for you intended purpose.

Typographical Error

In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Product Images/Specifications

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a product’s specification please let us know.

Payment Method

This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with UK credit cards only. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.
 
Availability of Goods

All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.

Delivery

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.   Unless otherwise agreed we may deliver by instalments.  Should the Customer request for the delivery to be by instalments a further agreed carriage charge will be applicable. 
 
Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred relating to such Goods which we are then entitled to withhold.
 
Delivery of the Goods shall be made to the Customer’s address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims

Damaged in Transit

As internal damage cannot always be identified on delivery, the Customer must sign the driver’s manifest as “unchecked”. Should any damage be identified on opening the package, we must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by us, and an arrangement will be made to collect the damaged goods and replacements will be sent.
We cannot accept claims for damage of the above time scales are not followed.

Shortages

It is the Customer’s responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the driver’s manifest/consignment note. Any shortages must be noted on the driver’s manifest and is the Customer’s responsibility to thereafter notify us within 48 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods

It is the Customer’s responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturer’s packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufacturer’s part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame; resolution will be by mutual decision.

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customer’s automated despatch note which is emailed to the Customer once the items have left our warehouse.
 
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

Product Guarantees

All products supplied are covered by the terms and conditions of the Original Manufacturer’s Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumer’s statutory rights.

Cancellation of Orders

Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our Warehouse. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in any way. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.

Items no longer required (Not applicable for Faulty Goods)

If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging.The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition as they were received in. There should be no damage, all parts, items should be returned, all packaging

must be included and the manufacturer packaging must not be defaced in any manner.
The Customer cannot return items that are not under the cover of a Returns Number (RA). The RA request must be completed online at www.plr-solutions.com. Only once the RA has been authorised, do we accept the item(s) may be returned. The RA number must be clearly marked on the outer packaging only and not on the manufacturer packaging. Any item returned not under the cover of an RA number will be rejected and returned to you. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the item to us.
Only complete products will be accepted. Adequate packaging must be used to return the goods. Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are note securely wrapped and  received, will be returned in the same manner.
We reserve the right to reject any item(s) that do not meet the criteria laid out above.
A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.

Faulty Goods

If you think that the product you have purchased is faulty, we may refer you to the manufacturer, due to their extensive knowledge of their products. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement of the product direct to you. This does not affect your statutory rights.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.

Refunds

If for any reason you are issued with a refund, please note the following:

1. All refunds will be issued to the same payment method as original order.
2. When a refund is processed, you will receive an email notification.
3. A refund will usually reach your card account within 4 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
4. Goods returned within the manufacturer’s DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.
The relevant manufacturer will process all offers  of “Money Back” guarantees and you should contact them directly to arrange return and refund.

Liability

Except as may be implied by law and except in case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Force Majeure

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Severability

In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions shall be construed in accordance with English law.